FAQs & Help
Our Shoes
How and where are Freedazz shoes made?
Freedazz's fabric takes 14 days to hand loom and embroider using legacy techniques perfected over many generations by an indigenous women's weaving collective in Southern Mexico. Each fabric piece is approximately 8 ft. x 3 ft, which is then shipped to a small family-owned shoe workshop in Central Mexico. There traditional craftsmen cut and sew the fabric upper into different styles before attaching the comfort sole with ample interior padding.
Will my shoes be identical to the photo?
Unlike mass-produced footwear where every item is identical, each handmade Freedazz's fabric is unique with different design placement resulting in no 2 shoes being identical to the sample photo. As a result, all images are for representational purposes only--unless specifically noted--and great care is taken to create pairs that match as closely as possible. For multicolored styles with more than 2 colors we provide options for you to choose a dominant color.
Do your shoes fit true to size?
Each unisex style has a different fit profile, and we provide detailed sizing notes (runs true, large or small) on each product page to help you determine your correct size. Note women's sizes come in whole sizes only, and guidance for 1/2 sizes is provided on each product page.
If you need sizing assistance, we're happy to help at freedazz.shoes@gmail.com.
We offer exchanges within 14 days if you need a different size; visit our Exchange policy section for details.
What materials are Freedazz footwear made from?
Our handwoven upper is a cotton polyester blend, and soles are 20% rubber/80% synthetic. The interior has a cushioned synthetic padding.
How do I clean my Freedazz footwear?
To keep looking new, applying diluted mild soap that is free of bleach and enzymes to a damp cotton swab or clean damp washcloth and lightly spot clean. Use Mr. Clean Magic Eraser on white sneaker soles. Air dry only away from sunlight.
For deeper cleaning for sneakers only (never wash espadrilles or sandals), wash in cold water by hand with Woolite or similar mild detergent. Do not put in dryer; air dry only away from sunlight.
In-Person Sales
Are Freedazz sold in stores?
Yes. In addition to our online shop, Freedazz are sold at these select retailers In CT: BK&Co. Boutique in West Hartford Center; Lark Boutique in Chester; and The Gallery Shop at Work_Space Gallery in Manchester. Occasionally we do trunk shows and pop-up markets, so follow us on social media for these announcements.
Promotions and Pricing
Can I use more than 1 promo code?
Sorry, only 1 promo code per purchase and cannot be combined with any other offers.
Shipping
What is my shipping cost to receive, and what carrier to you use?
We provide FREE UPS Ground shipping in the US. Shipping is from CT and standard delivery averages 3-10 days based on distance. Tracking information will be sent with your confirmation.
Do you offer expedited shipping?
Yes, we offer Priority via UPS with prices listed at checkout.
Exchanges
What is your exchange policy?
We hope that you love your Freedazz, but if you are not completely satisfied with your purchase you can exchange your purchase:
- Return shipping must begin within 14 days from date your item(s) was received to be eligible for an exchange. This allows us timely replenishment of our small batch production inventory.
- All exchanged items must be in new original resalable condition (sole, exterior, interior) in original packaging. We recommend testing shoes indoors on carpeting to keep the sole in resalable condition.
- See 'Exchange Shipping Details' to obtain prepaid return label.
- Our exchange policy applies to purchases on Freedazz.com. For in-store purchases, please seek assistance from your point of purchase.
Exchange Shipping Details
- Freedazz pays 100% of the return shipping cost back to us for an initial exchange. Email freedazz.shoes@gmail.com and we will provide you with our commercial rate prepaid UPS Ground shipping label.
- If you ship the shoes back with a different UPS label or use a different carrier, Freedazz will not be responsible for the shipping charges nor refund the cost.
- We charge $10 per shoe exchange to ship each exchanged item back to you via UPS Ground shipping. You can upgrade to UPS 2 or 3-Day shipping provided you cover the excess amount over the UPS Ground fee. Email freedazz.shoes@gmail.com to obtain a quote.
- Once we've shipped an initial exchange, all subsequent shipping costs will be covered by the customer and are non-refundable.
What if the shoes I want to exchange for are out of stock in my size?
You have 3 choices: 1) Wait for a restock; 2) choose another style and pay any price difference and $10 exchange shipping back to you; or 3) receive a refund less the return shipping cost of the prepaid commercial rate UPS label we provided; this is in accordance with our return policy. Each pair returned ranges between $6-$13 based on your distance from CT.
Returns & Refunds
What is your return and refund policy?
We hope that you love your Freedazz, but if you are not completely satisfied with your purchase you can return your purchase for a refund:
- Return shipping must begin within 14 days from date your item(s) was received to be eligible for refund. This allows us timely replenishment of our small batch production inventory.
- All returned items must be in new original resalable condition (sole, exterior, interior) in original packaging. We recommend testing shoes indoors on carpeting to keep the sole in resalable condition.
- Email freedazz.shoes@gmail.com and we will provide you with our commercial rate prepaid UPS Ground shipping label.
- Our return policy applies to purchases on Freedazz.com. For in-store purchases, please seek assistance from your point of purchase.
Return Shipping Details
- Email freedazz.shoes@gmail.com and we will provide you with our commercial rate prepaid UPS Ground shipping label.
- We'll issue your refund less the return shipping cost of our commercial rate prepaid label. Each pair returned ranges between $6-$13 based on your distance from CT.
- If you use a different UPS label or different carrier, Freedazz will not be responsible for the shipping charges and will not refund those costs.
- Purchases will be refunded to their original form of payment. It may take up to 7 business days for the credit to appear on your bank statement. You will receive an email confirmation regarding your return and refund.