FAQs & Help
Our Shoes
Are Freedazz mass produced?
No. Our ethos is handmade, low waste production and we weave and embroider small runs of our custom fabric. Sizes can sell out quickly which is why fans are fast to shop each drop.
How and where are Freedazz shoes made?
Freedazz partners with traditional artisans to bring our custom designs to life. Our fabric takes 14 days to hand loom and embroider using legacy techniques perfected over many generations by an indigenous women's weaving collective in Southern Mexico. Each fabric piece is approximately 8 ft. x 3 ft, which is then shipped to a family-owned shoe workshop in Central Mexico. There traditional craftsmen cut and sew the fabric into different styles before attaching the comfort sole with ample interior padding.
Will my shoes be identical to the photo?
Unlike mass-produced footwear where every item is identical, each handmade Freedazz's fabric is unique with different design placement resulting in no 2 shoes being identical to the sample photo--or each other. Great care is taken to provide pairs where each shoe complements the other.
Unless specifically noted, all images are for representational purposes only.
For certain multicolored styles with wide variation, we provide photos of one-of-a-kind pairs in each size to choose from.
Do your shoes fit true to size?
Each unisex style has a different fit profile, and we provide detailed sizing notes (runs true, large or small) on each product page to help you determine your correct size. Note women's sizes come in whole sizes only, and guidance for 1/2 sizes is provided on each product page.
If you need sizing assistance, we're happy to help at freedazz.shoes@gmail.com.
We offer exchanges within 14 days if you need a different size; visit our Exchange policy section for details.
How do I clean my Freedazz footwear?
To keep looking new, spot clean by applying either diluted mild soap that is free of bleach, or micellar water, to a damp cotton swab or clean washcloth. Lightly dab on fabric. Use Mr. Clean Magic Eraser on white sneaker soles. Air dry only away from sunlight.
Although washing may cause some fading, you can if you need a deep clean of sneakers, loafers and slippers (never wash espadrilles or sandals). Wash by hand or on delicate cycle in cold water with Woolite or similar mild detergent. Do not put in dryer; air dry only away from sunlight.
What materials are Freedazz footwear made from?
Our handwoven upper is a cotton polyester blend, and soles are 20% rubber/80% synthetic. The interior has a cushioned synthetic padding.
In-Person Sales
Are Freedazz sold in stores?
Yes. In addition to our online shop, Freedazz are sold at these select retailers In CT: BK&Co. Boutique in West Hartford Center; Lark Boutique in Chester; and The Gallery Shop at Work_Space Gallery in Manchester, and Mill Street Marketplace in Wethersfield. Occasionally we do pop-up markets, so follow us on social media for these announcements.
Promotions and Pricing
Can I use more than 1 promo code?
Sorry, only 1 promo code per purchase and cannot be combined with any other offers.
Shipping
What is my shipping cost to receive, and what carrier to you use?
We provide FREE UPS Ground Saver shipping in the US. Shipping is from CT and standard delivery averages 3-10 business days (longer during holidays) based on distance. Tracking information will be sent with your confirmation.
Do you offer expedited shipping?
Yes, prices are listed at checkout.
Exchanges
What is your exchange policy?
We hope that you love your Freedazz, but if you are not completely satisfied with your purchase you can exchange your purchase:
- Return shipping must begin within 14 days* from date your item(s) was received to be eligible for an exchange. This allows us timely replenishment of our small batch production inventory.
- *Holiday purchases made during December receive an extension through January 5th to ship back.
- All exchanged items must be in new original resalable condition (sole, exterior, interior) in original packaging. We recommend testing shoes indoors on carpeting to keep the sole in resalable condition.
- Our exchange policy applies to purchases on Freedazz.com. For in-store purchases, please seek assistance from your point of purchase.
Exchange Shipping Details
- While Freedazz provides Free Shipping to you, all subsequent shipping costs will be covered by the customer and are non-refundable.
- We charge $10 per shoe exchange to ship each exchanged item back to you via UPS Ground Saver shipping.
What if the shoes I want to exchange for are out of stock in my size?
You can either choose another style and pay any price difference and $10 exchange shipping back to you; or receive a refund. It may take up to 7 business days for a refund to appear on your bank statement. You will receive an email confirmation regarding your return and refund.
Returns & Refunds
What is your return and refund policy?
We hope that you love your Freedazz, but if you are not completely satisfied with your purchase you can return your purchase for a refund:
- Return shipping must begin within 14 days from date your item(s) was received to be eligible for refund. This allows us timely replenishment of our small batch production inventory.
- All returned items must be in new original resalable condition (sole, exterior, interior) in original packaging. We recommend testing shoes indoors on carpeting to keep the sole in resalable condition.
- Our return policy applies to purchases on Freedazz.com. For in-store purchases, please seek assistance from your point of purchase.
Return Shipping Details
- While Freedazz provides Free Shipping to you, all subsequent shipping costs will be covered by the customer and are non-refundable.
- Purchases will be refunded to their original form of payment. It may take up to 7 business days for the credit to appear on your bank statement. You will receive an email confirmation regarding your return and refund.